Help Center > Frequently Asked Questions > Remote Desktop Solution > During a running session, the desktop background automatically goes black.

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• During a running session, the desktop background automatically goes black.

  1) Go to the Menu Bar at the top right corner. Click on “Options”.

  

  2) Go to “Remote Control” > “Desktop Mode” and select “Entertainment”.

  

  3) Disconnect the current session and reconnect to the remote device.
  4) The background will then go back to normal.