Help Center > Frequently Asked Questions > Troubleshooting > Fail to access a macOS PC properly even after configuring macOS for AweSun remote access.

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• #Fail to access a macOS PC properly even after configuring macOS for AweSun remote access. **Note:** AweSun requires permissions from macOS for remote input, disc access and screen recording. For detailed configuration steps, see: [How to Configure macOS for AweSun Remote Access?](https://support.aweray.com/awesun/article/how-to-configure-macos-for-awesun-remote-access/1272#remote-desktop-solution "How to Configure macOS for AweSun Remote Access?") 1. After doing the settings accordingly, the guide interface still shows that the permission has not been enabled. And black screen issue occurs during a remote connection. To solve this: 1)On macOS, go to **“System Preferences”** > **“Security & Privacy”** > **“Privacy”**. 2)In section **“Screen Recording”**, deselect and then reselect **AweSun**. 3)Try to use AweSun again, it should now work normally. 2. After granting required permissions by adding **AweSun** and **AweSun_Desktop** to trusted apps in section “**Accessibility**”, the guide interface still shows that the permission has not been enabled. Also, during a remote connection, it only supports desktop view while the mouse does not work. To solve this: 1)On macOS, go to “**System Preferences**” > “**Security & Privacy**” > “**Privacy**”. 2)In section “**Accessibility**”, deselect and then reselect **AweSun** and **AweSun_Desktop**. 3)Try to use AweSun again, it should now work normally. If the problems persist, repeat the above steps accordingly and try again. And you can always ask us for help by offering a detailed description of the issue via our email: contactus@aweray.com