Help Center > Frequently Asked Questions > Remote Desktop Solution > Remote access a computer via System password, it keeps prompting “Incorrect username or password”.

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• #Remote access a computer via System password, it keeps prompting “Incorrect username or password”. 1) Please make sure the **“Windows system account”** and** “Windows system password”** you input are the user name and password of your Windows computer. 2) A more secure and convenient connection method via** Independent password **is recommended. ⦁ To do this, your computer must be bound to your current AweSun Account. ⦁ After binding, go to** Menu Bar** >** “Options”** > **“Remote Control”** > **“Access Options”**, set an independent password and then click** “OK”**.