Help Center > Frequently Asked Questions

• • About AweSun

  • Remote Desktop Solution

  • Remote Game Solution

  • Remote Phone Solution

  • Screen Sharing

  • Troubleshooting

  • Contact AweSun

• Getting Started with AweSun

  • What is AweSun?
  • How much does AweSun cost?
  • What is the policy on redeeming Sunshine for FREE services at Sunshine Shop?

  Remote Desktop Solution

  • Remote access a computer via System password, it keeps prompting “Incorrect username or password”.
  • How to enable the sound during a running session?
  • During a running session, the desktop background automatically goes black.
  • When remotely accessing a PC, I don’t want to input Windows System Account and Password every time, are there any other options?
  • How to Configure macOS for AweSun Remote Access?
  • How to request a remote session without the Device ID and Passcode of the remote device?
  • How to bind or unbind devices?

  Remote Game Solution

  • How to solve lags problem during remote game?
  • How to solve the abnormal problems of game angle during remote game?
  • How to use the customize key of AweSun Game Edition?

  Remote Phone Solution

  • Remote control Android phone, indicating “Loading”

  Screen Sharing

  • How to mirror the mobile phone screen to the computer?

  Troubleshooting

  • AweSun prompts “Device number exceeded limit”.
  • Unable to login to AweSun, failed to connect to the server.
  • Unexpected session ends, disconnects, session interrupts after a certain time.
  • Clipboard synchronization is not working.
  • Subscription status failed to update after purchasing an AweSun subscription.
  • It’s silent during a running session, how to deal with it?
  • Fail to access a macOS PC properly even after configuring macOS for AweSun remote access.
  • How should I locate AweSun log files?

  Contact AweSun

  • How do I contact AweSun support team?